- #Fairbanks ultegra scale troubleshooting serial number
- #Fairbanks ultegra scale troubleshooting drivers
- #Fairbanks ultegra scale troubleshooting 32 bit
- #Fairbanks ultegra scale troubleshooting upgrade
Unbeknownst to me my coworker had already called Fairbanks several weeks earlier. Indeed, we got the scale back pretty quick, hooked it up to the 780 and we haven't seen the problem since. He said once they get them, it's a simple matter of replacing the board and then they try to ship it back the same day. The support person at Fairbanks indicated the boards are only found in the newer, USB-only SCB R9000s.
Shipped the scale back and they swapped the buggy board.
#Fairbanks ultegra scale troubleshooting serial number
After getting the serial number off the unit and providing visual confirmation this was a USB only unit (we have another R9000-14ADV but it has both USB and serial connection), the support person started the RMA process. Outside of Spiceworks, there was very little on the net on this issue.Ī coworker had hooked the scale up to an old Precision 360 (XP Pro 32 bit) and couldn't re-create the issue, so it was a difficult to determine if it was the scale, the Optiplex 780 or a combination of both that was the cause.ĭecided to call Fairbanks and they got back to me within a day or so. Tried updating the 780's BIOS and installing the latest chipset drivers, verified the power settings in the Windows control panel applet and checked the USB subkey in the registry as suggested here (there was none so I didn't pursue further).
#Fairbanks ultegra scale troubleshooting upgrade
We are testing this system in conjunction with an upgrade to our ERP system.
#Fairbanks ultegra scale troubleshooting 32 bit
Our scale says model R9000-14ADV on the label, but I suspect it's a 14U because that's what we choose in the Worldship config. It's connected to an Optiplex 780 with Win7 Pro 32 bit running Worldship 12. Easy enough, but obviously we didn't want to have our shipping guys doing this several times a day, so it was a real problem. Unplugging/replugging the cable and reconfiguring the scale in Worldship solves the problem temporarily. Had the same problem with usbrst displaying on the scale (Fairbanks SCB R9000) LCD after a few minutes. I just want to make sure I exhaust all my resources before sending in two of our three warehouse machines to be replaced under warranty. I checked around the internet and Dell's website and saw no mention of such an issue. The only thing I can think of is that the Dell Optiplex 380s have a USB controller issue and that's what's causing our problem. It would power the scale and it would work just fine until it was plugged in to the computer as well, then it would start acting up. The scales have optional power source so I bought a power adapter and plugged it in. I also tried switching USB ports, even to the ones in the front that are attached as a separate card.
#Fairbanks ultegra scale troubleshooting drivers
The USB drivers are standard Microsoft drivers. So I've checked the drivers and BIOs, and all three Dells have the same drivers and BIOs revisions.
We tried switching scales and the problem stayed with the computer, not the scale. There doesn't seem to be a pattern as to when it happens, usually it happens a few times a day at random. Now another one of the USB scales has started to do the same thing on a different computer. Thinking the scale was to blame we replaced it with one of the older serial scales we had. The scale would read "usbrst" and you'd have to unplug it (they are powered by USB) then plug it back in and configure it in WorldShip. We have three complete systems.Ībout six months ago one of the scales started to reset periodically. They also bought us some Dell Optiplex 380's running Windows 7 for use with WorldShip. We have some Fairbanks SCB R9000-14U scales we got from UPS for use with their WorldShip program.